Privacy Policy

Information We Collect

We may collect personal information including your name, email address, phone number, billing details, booking information, and any messages you submit through our contact forms or booking process. We may also collect technical information such as browser type, device information, and website usage data to improve performance and user experience.

How We Use Your Information

• Process ticket bookings, customer enquiries, event access, and transactional emails.
• Provide booking confirmations, event updates, access instructions, and customer support.
• Improve our website, event operations, safety procedures, and user experience.
• Comply with legal, accounting, payment, and security requirements.

Payments and Security

Payments made on our website are processed through secure payment providers. Card information is handled through encrypted payment systems and is not stored directly by PowerPair Creations beyond what is necessary for booking records, reconciliation, or customer service. We use SSL-secured connections and reasonable administrative safeguards to help protect your personal information.

Sharing of Information

We do not sell or rent your personal information. We may share limited information with trusted service providers, payment processors, email delivery platforms, or event operations partners where necessary to complete your booking, send your tickets, or operate our services. Information may also be disclosed if required by law or to protect legitimate business, safety, or fraud-prevention interests.

Marketing and Communications

From time to time, we may send event updates, promotional offers, or pre-sale communications related to PowerPair Creations events. You may opt out of non-essential promotional messages at any time by following the unsubscribe instructions in the communication or contacting our team directly.

Data Retention

We retain booking and enquiry information only for as long as reasonably required for operational, accounting, legal, reporting, and customer service purposes. When information is no longer required, we take reasonable steps to delete or securely limit access to it.

Your Rights

You may contact us to request correction of inaccurate personal information or to ask questions about how your information is used. Depending on applicable laws, you may also request access to certain personal information we hold about you.

Policy Updates

We may update this Privacy Policy from time to time to reflect operational, legal, or service changes. Updated versions will be published on this page with the latest effective date.

Effective Date: 07 April 2026